Refund policy
RETURN & REFUND POLICY
At MAINIKA, we want you to feel confident with every purchase. Please read our return and refund guidelines carefully before placing your order.
RETURNS
We accept returns within 48 hours of delivery.
To be eligible for a return, the product must:
- Be unused, unworn and unwashed
- Be in its original condition
- Have all original tags and labels attached
- Be returned with its original packaging
- Not have any stains, marks, alterations or signs of wear
Products that do not meet these conditions may not be accepted.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If you receive a product that is damaged, defective or incorrect, please contact us within 48 hours of delivery.
Please provide:
- Your order number
- Clear photographs of the product
- A clear photograph/video showing the issue
- Photographs of the original packaging and shipping label
Our team will review your request and assist you with the appropriate resolution.
REFUNDS
Once your returned product has been received and inspected, we will notify you regarding the status of your refund.
If your refund is approved, it will be processed to your original payment method.
The time taken for the refund to reflect in your account may vary depending on your bank or payment provider.
NON-RETURNABLE ITEMS
Returns will not be accepted for products that:
- Have been worn, washed or used
- Have been altered or damaged after delivery
- Are missing original tags or packaging
- Show signs of makeup, stains, perfume or other marks
- Are returned after the 48-hour return window
EXCHANGES
MAINIKA currently does not offer exchanges.
CANCELLATION
Orders can be cancelled only before they are processed or shipped. Once an order has been shipped, cancellation may not be possible.
CASH ON DELIVERY
MAINIKA does not offer Cash on Delivery (COD).
All orders must be paid for online at the time of purchase.
CONTACT
For return or refund queries:
Email: hello@mainika.com
Phone: +91 XXXXX XXXXX
Please keep your order number handy when contacting us.